Refund policy

Every item is printed to order from the configuration you chose, so we cannot resell a returned personalised item. That shapes the policy below.

Damaged or wrong items

If an item arrives damaged, or does not match the configuration on your order, we will reprint and reship it at no cost, or refund it in full. Contact us within 30 days of delivery with a photo.

Change of mind

Non-personalised items can be returned unused within 30 days for a refund, less return shipping. Personalised items — anything carrying your text, QR data or chosen artwork — cannot be returned for change of mind, because they cannot be resold.

Mistakes in what you entered

We print exactly what the configurator shows before you order, including spelling. If you spot a mistake, contact us immediately: if the item has not started printing we will happily correct it.